Design & Development Policy


Payment
All projects at ParanoidFish require a 40% deposit prior to their initiation. Typically a milestone (such as completion of the layout) will be set at which point another 30% of the cost is due. The remainder is due upon completion of the project. All payments must be made by cash, cheque or money order within 30 days of the invoice issue date. All late payments will be charged 12% interest, capitalized daily.

Upon final payment ParanoidFish will release all materials created in the design process to the client.

Cancellation or Pause in Project Development
A request to cancel a project must be made in writing to ParanoidFish. Work will cease immediately and the client will be charged for the hours accumulated in project development before the cancellation request was made.

A request to pause project development must be made in writing to ParanoidFish. Any delay requested by the client that exceeds 30 days will be considered a cancellation, and hence payment for the accumulated hours must be received before work is continued.

ParanoidFish reserves the right to delay or stop any project development for any reason without liability. If development is stopped by ParanoidFish, the client will be refunded the deposit minus any billable hours.

Copyright
All materials supplied by the client to ParanoidFish for project development must be either owned by the client or given copyright permission for publication.

All websites and digital marketing material created by ParanoidFish must bear the statement "Designed by ParanoidFish Website and Graphic Design" or "Developed by ParanoidFish Digital Marketing Agency".

ParanoidFish reserves the right to include all projects created or developed by us in our portfolio.

Delivery & Functionality
Materials will be delivered in current industry standards formats / languages; future functionality cannot be guaranteed. In the case of web materials, they will be functional in Internet Explorer, Mozilla Firefox and Google Chrome at the time of delivery.

Updates, Maintenance and Future Development
Updates, maintenance and future development are not included in within the parameters of design and development contracts unless otherwise stated. These services can be purchased as prepaid blocks of time, with the client receiving monthly usage statements. Alternatively, if these services are purchased on an as-needed basis, invoices will be sent for every five hours of work completed or (if less then five hours of services have been rendered) the invoice will be sent out two weeks after services were engaged.

Limitation of Liability
ParanoidFish will not be liable for indirect, special or consequential damages, or any loss of revenue or profits, arising in connection with the projects that we developed.

ParanoidFish is not responsible for services provided by any independent agencies including but not limited to domain name registrars, hosting providers, and internet service providers.

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ParanoidFish reserves the right to change/update policies, services, and prices without liability. If you have any questions regarding this policy please contact us.